Royal Ace Casino Privacy Policy

This Privacy Policy explains how Royal Ace Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use our services, contact support, or otherwise interact with the casino. It is intended for players in Canada and should be read together with our Terms and Conditions and any other notices displayed on the website.

Royal Ace Casino respects your privacy and aims to handle personal information responsibly, transparently, and only for legitimate business purposes. By using our services, you acknowledge the practices described below. If you do not agree with this Privacy Policy, please discontinue use of the website and contact us with any questions.

Information We Collect

We collect information that is necessary to operate the casino, provide requested services, maintain account security, and meet applicable operational obligations. The information collected may vary depending on how you use the website.

• Account information, such as your name, date of birth, username, password, residential address, telephone number, and other registration details.
• Identity and age verification information, which may include documents or details needed to confirm that you meet the minimum age requirement of 18+ and that account information is accurate.
• Payment and transaction information, including deposits, withdrawals, payment method details, transaction history, and related records. Payment information may be processed by third-party payment providers.
• Technical information, such as your IP address, browser type, device identifiers, operating system, language settings, access times, and pages viewed.
• Usage information relating to games played, preferences, promotional activity, account settings, communications, and interactions with customer support.
• Information you voluntarily provide when submitting a request, participating in an offer, completing a survey, or reporting a technical or security issue.

We may also receive information from service providers that help us verify identity, prevent fraud, process payments, monitor security, or maintain the website. We do not generally seek sensitive personal information unless it is reasonably required for a specific business, security, or verification purpose.

How We Use Information

Royal Ace Casino uses personal information for clear and limited purposes connected with the operation of the service. These purposes may include:

• Creating, administering, and securing player accounts.
• Processing deposits, withdrawals, bonuses, and other transactions.
• Verifying identity, age, account ownership, and eligibility to use particular services.
• Responding to questions, complaints, technical requests, and other communications.
• Detecting and preventing fraud, money laundering, unauthorized access, collusion, abuse, and other harmful or unlawful activity.
• Maintaining accurate records and resolving disputes.
• Improving website performance, game functionality, customer experience, and service design.
• Sending service messages, security notices, account updates, and other communications necessary to administer your account.
• Providing promotional communications where permitted and where you have not opted out or otherwise restricted such messages.
• Assessing risks, preparing internal reports, and managing business operations.

Where appropriate, we may combine information collected through different parts of the website to maintain a consistent account record, improve security, and understand general usage patterns. We do not use personal information for purposes that are incompatible with the reason it was collected without providing appropriate notice or obtaining consent where required.

Cookies and Similar Technologies

Royal Ace Casino may use cookies, pixels, local storage, and similar technologies to remember preferences, maintain sessions, support essential website functions, and understand how visitors use the platform. Some technologies are required for login, account security, payment functionality, and navigation.

Other cookies may help us measure website performance, identify technical problems, remember settings, or present content that is more relevant to your interests. Third-party providers may place technologies on the website when they deliver analytics, payment, security, advertising, or other support services.

You can usually manage cookies through your browser settings. Disabling or deleting certain cookies may affect the availability or functionality of account features, games, payment processes, or other parts of the website. Browser controls do not necessarily remove all forms of local storage or device recognition.

Data Sharing

We may share personal information with selected recipients when this is necessary to operate Royal Ace Casino, protect users, or complete a transaction. These recipients may include:

• Payment processors, financial institutions, and transaction service providers.
• Identity verification, fraud prevention, security, analytics, hosting, customer support, and technology providers.
• Professional advisers, such as legal, accounting, audit, or information security specialists, where they require access for a defined purpose.
• Corporate affiliates or business partners involved in providing or administering the services.
• Government bodies, law enforcement agencies, courts, or other authorities when disclosure is required or reasonably necessary to comply with a legal process or protect rights and safety.

Service providers are expected to handle information according to appropriate confidentiality and security requirements and to use it only for the services they perform. We do not sell personal information as a standalone commercial product. Information may also be disclosed as part of a merger, acquisition, restructuring, financing, or transfer of business assets, subject to appropriate safeguards.

Data Security

We use administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. These measures may include access controls, authentication procedures, monitoring, encryption or similar protective technologies, secure development practices, and staff awareness measures.

No website, device, communication method, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a unique password, signing out of shared devices, and notifying us promptly if you suspect unauthorized access or unusual account activity. We will assess suspected incidents and take reasonable steps to contain and address them.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods depend on the type of information, the nature of the relationship with you, account activity, transaction requirements, security considerations, dispute resolution needs, and applicable obligations.

When information is no longer required, it may be deleted, anonymized, aggregated, or securely isolated. Some records may remain for a longer period where they are needed to establish, exercise, or defend legal claims, investigate suspected misuse, maintain security records, or complete legitimate internal reporting. Deletion may not be immediate where information is stored in secure backups, although it will be removed in accordance with applicable backup and retention procedures.

Your Rights

Depending on your location and applicable privacy rules, you may have rights relating to the personal information we hold about you. These rights may include requesting access to information, asking for inaccurate information to be corrected, seeking deletion where appropriate, objecting to certain uses, requesting a restriction of processing, or asking for a copy of information in a usable format.

You may also be able to withdraw consent where processing relies on consent or opt out of promotional communications. Withdrawing consent does not affect processing that was carried out before the withdrawal or processing that is permitted on another lawful basis. We may need to verify your identity before completing a request and may retain limited information where necessary for security, legal, or recordkeeping purposes.

Requests should explain the information or activity concerned and provide enough detail for us to respond accurately. If you believe our handling of personal information does not comply with applicable requirements, you may have the right to raise a concern with a relevant privacy authority or other competent body.

Third-Party Services

The Royal Ace Casino website may contain links, integrations, payment options, games, advertising features, or other services operated by third parties. Those providers may collect information under their own privacy notices and terms. This Privacy Policy does not govern external websites, applications, products, or services that we do not control.

Before submitting personal or payment information to a third party, you should review its privacy practices carefully. We select service providers with consideration for reliability and security, but we are not responsible for independent processing conducted by an external provider outside our control.

International Transfers

Some service providers, technology systems, affiliates, or business partners may process or store information outside Canada or outside the location where you access the website. As a result, personal information may be subject to the laws of another jurisdiction and may be accessible to authorities in that jurisdiction under applicable legal processes.

Where information is transferred internationally, we seek to use appropriate contractual, technical, organizational, or other safeguards suitable for the circumstances. The protections applied to information may differ from those available in Canada, but we aim to manage international processing in a responsible and secure manner.

Policy Updates

We may update this Privacy Policy to reflect changes to the website, our services, technology, business arrangements, or applicable privacy practices. The updated version will be posted on the website with a revised effective date or other notice where appropriate.

Material changes may be communicated through the website, by email, through an account notification, or by another reasonable method. You should review this page periodically. Continued use of Royal Ace Casino after an updated policy becomes available may indicate acceptance of the revised practices, subject to any rights that apply to you.

Contact Information

If you have a privacy question, want to make a request regarding your personal information, or need clarification about this Privacy Policy, please contact Royal Ace Casino at [email protected]. Include sufficient detail to help us understand your request, but do not send payment card numbers, passwords, or other unnecessary confidential information through an initial message.

We will review privacy inquiries within a reasonable timeframe and may request additional information to confirm account ownership or identity before disclosing or changing personal information. Our response may explain any applicable limitations, including situations where information must be retained for security, transaction, dispute resolution, or other legitimate purposes.

Last updated: 9 September 2026